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The One Stop Shop IT Service

Contact Us Today

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Tel: 01376 525 722

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Email: info@PrimeIT.support

Why Prime

Our team of experts at Prime Support and Services is dedicated to providing professional and reliable solutions to meet all your needs. With years of experience, we guarantee top-notch service.

Primary Engineer

You’ll be assigned a dedicated engineer who will handle the majority of your issues. This personalized approach allows you to build rapport with your engineer. No having to repeat yourself, explain history or bounce from engineer to engineer.​

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Never just a Number

Unlike other support systems, you won’t receive a generic ticket number. Your engineer will know your systems, your priorities and what you need to keep you working.​​

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We always go the extra mile

We proactively monitor your network and help keep you ahead of the curve 

We have great aftercare and will check in regularly to make sure you're working at your full capacity


Your solution will be bespoke to your needs. 

Talk you can understand

We communicate in plain language, avoiding technical jargon. No matter your technical level, you’ll understand our explanations and feel comfortable discussing your concerns.​

Client Retention 

We take pride in our exceptional client retention rate. Once clients join us, they stay with us. We are honored to still serve our very first customer after all these years. Additionally, many of our clients have been with us since the inception of their companies, and we have supported them every step of the way.

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Unbeatable Response Times

Our SLAs response times range from as quick as 15 mins, with an engineer onsite within 2 hours

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We are never more than a phone call away.

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About the founder of Prime Support and Services Ltd

Our Mission

Beginnings

Starting my career in engineering, I identified my passion and aptitude for problem solving. I enjoy working through logic problems, often bringing a different perspective to traditional solutions. In engineering, the immediate focus is on getting systems back up and running as quickly as possible to limit disruption, then later identifying and resolving the root cause to prevent future issues. After a few years, I decided to change course and expand my interest in IT, noting that my problem-solving approach seamlessly transferred to this industry where diagnosing, planning, and resolving problems are key.

 

From Interest to Career

I began working in a small IT team in a distribution company as first line support. Due to my efficient work ethic and commitment, I was promoted to team leader within a few months and became manager within the first year delivering multiple projects. I then worked in various capacities, from direct employment to outsourcing, and eventually started my own company in 2013. My business plan was considered so impressive and comprehensive at the time that I was awarded the Young Entrepreneur award.

 

A New Vision for Outsourced IT

My experience in outsourced IT revealed a system where customers were often treated as just numbers, being passed from one engineer to another. In fact, when working as a senior engineer, I was reprimanded for being too efficient and finishing a job ahead of schedule! Charging for more time than was necessary was just one of the mentalities I was frustrated with and so I founded Prime Support & Services to offer a different kind of service. At Prime, we provide packages to suit all needs, from hardware to complete managed services and everything in between. We assign each client a primary engineer to provide a consistent point of contact rather than assigning a ticket number, ensuring personalized and efficient support without hidden charges.

 

Customer Satisfaction

Prime have a proud history of strong client retention; our very first client has been with us from the start! All our clients have come to us via word-of-mouth referrals – a fact that often amazes competitors! Our quick response is one of the benefits we are known for, our engineers are never more than a phone call away.  You’re given a Direct phone number to your primary engineer and you can call, email, WhatsApp or even make smoke signals we will always respond quickly with most being answered immediately.

 

In short if you call up, you will get directly through to your engineer who can help you, you don’t need a ticket number, you don’t need to explain the history and you will understand what they are saying to you

 

Our SLAs response times range from as quick as 15 mins, with an engineer onsite within 2 hours. Our efficiency and personalisation cannot be matched by many of today’s organisations.

 

Building Strong Partnerships

I am a certified partner with industry giants like Microsoft, Dropbox, HP, and Monday.com. These collaborations, along with partnerships with other tech specialists, have helped us expand our knowledge and offerings, and build strong relationships within the tech community.

 

Specializing in the Finance Sector

We specialize in the finance sector, navigating FCA regulations and meeting the high demands for zero downtime. We understand “time is money” for our clients so we offer 24/7 support to ensure our clients can meet their deadlines. We also have valued clients in the compliance, legal, manufacturing, education and construction industries.

 

Next Steps

We have many exciting plans for the future and are eager to showcase how new developments in the IT sector will enhance the workplace. Our goal is to leverage these advancements to support our clients and contribute to the growth and success of their companies.

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Get in Touch

We look forward to working with you, get in touch and see how Prime Support and Services can assist you today

Steven Gillard

Managing Director 

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Services

Here is a list of some of our offerings, but our bespoke packages will be designed to meet your needs.

Managed IT

We like to consider ourselves as part of your team, we can fully manage every aspect of your IT needs and each of our solutions is bespoke to your needs.

Managed Cloud

Take stock of your existing cloud solutions and optimize your expenditure and capabilities across your cloud vendors. We are Microsoft, Dropbox and Monday.com partners.

Comms

We offer a range of hosted phone system solutions from simple call and answer to all the bells and whistles.

Technology Strategy

We work with our clients to comprehensively understand their business structure and to develop an IT strategy that suits their needs. Building a technology solution that can easily adapt and adjust to changing objectives, and to a changing environment.

Contact Us

Please complete the form or contact us on the below.

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Tel: 01376 525 722
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Email: info@primeIT.support

Thanks for your message!

Some of our Partners

What some of our clients have to say 

Primary Engineer

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You’ll be assigned a dedicated engineer who will handle the majority of your issues. This personalized approach allows you to build rapport with your engineer.

You're never just a number

Unlike other support systems, you won’t receive a generic ticket number. Your issues are logged under your name, making them personal and specific to you.

Talk you can understand

We communicate in plain English, avoiding technical jargon. No matter your technical level, you’ll understand our explanations and feel comfortable discussing your concerns.

We always go the extra Mile

Our commitment to exceptional customer care is evident in our client retention. All our clients come through word of mouth, a testament to our dedication.

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